“We are not just an internet company. We employ people with a real passion for delivering the very best in customer care, always giving 100% to our customers old and new.”
Nicholas Lamond – Director (35 years as head of Hanna Instruments UK).
At Hanna, we are prepared to go that extra mile for our customers and that is why our ‘Hanna Care’ programme states exactly what we do – care!
Our Hanna team have many years experience between them, and whether they are in customer service, sales, servicing or our calibration laboratory, they are more than happy to share their expertise and product knowledge with you.
We care for your Hanna product, no matter how old
If your instrument is out of warranty and needs to be looked at by our experienced service team, initial checks are still free. That’s right, we make no charge for the initial inspection and diagnosis report of your instrument fault and treat every service item with the same level of priority whether it is in or out of warranty. – “10 years or 10 days, we look after everyone equally - we care.”
We take time and care to get it right
We value our customers old and new. We are not just an internet shop, we have product specialists who are willing to visit you to discuss your requirements and match you and your company with the right testing equipment. Just give us your post code & what you are testing and we will introduce you to your product specialist. “We are always happy to visit you.”
We take care to get our message across
We schedule regular webinars for all our customers to view. They give useful information about our products and how to look after them. We have done this because we care about giving you information on how to prolong the life of our products saving you time and money. If you are not already receiving our weekly emails, contact us to join our list.
We care that you can contact us easily
You can speak to us in many ways: just pick up the telephone, send us an email or contact us via our website. You can even still send us a fax or write to us by good old fashioned snail-mail if it suits you better. Just click through to our contact us page for all our details and you’re away!
“We believe in building long term working relationships.”