Warranty and Returns
Every Hanna Instruments product has been designed and manufactured in a wholly-owned Hanna production plant to ensure you receive the best in test and measurement instrumentation and product and is supplied with a limited liability product warranty. The length of the warranty period varies depending on product type, please refer to the table below to see the warranty period applicable to your Hanna product.
What our warranty covers
During the warranty period your instrument is warrantied for the period shown in the table below against defects in either components or workmanship during normal use. If during the warranty period your Hanna product should develop a fault, it will, (at the discretion of Hanna Instruments Limited), be either repaired or replaced without charge.
What our warranty does not cover
The product warranty does not cover damage caused by fair wear and tear, abnormal storage conditions, incorrect use, accidental misuse or damage, abuse, neglect, misapplication or modification.
Liability
In no event will Hanna Instruments Limited be liable for any indirect, consequential, incidental, exemplary or special damages, including any damages for lost data or lost profits, arising from, or relating to this limited warranty or the product. Hanna Instruments Limited's total cumulative liability arising from, or related to this limited warranty or the product, will not exceed the amount actually paid for the product by the original purchaser.
|
Product type |
Length of warranty |
|---|---|
| portable, benchtop, and process meters | 2 years |
| magnetic stirrers | 2 years |
| chemical dosing pumps | 2 years |
| testers and pocket sized thermometers | 1 year |
| Checker HC handheld colorimeters | 6 months |
| all electrodes and probes | 6 months |
How to return an item to us for warranty repair
Should your Hanna product develop a fault whilst within the warranty period, please contact our customer care team on 01525 887492. Please ensure you have the model number, serial number and date of purchase to hand when making your call as this will help us expedite your service booking. Our service team will complete a returns form with you on the phone and email it to you on completion of the call to enable you to return the product(s) to us. Items should be returned to:
Service Department
Hanna Instruments Limited
Eden Way
Pages Industrial Park
Leighton Buzzard LU7 4AD
Please note: Should an item be returned for investigation and the ‘fault’ turns out to be something as basic as a flat or missing battery, we do not make a charge for our service team's time in diagnosing such issues. Please also note that Hanna Instruments Ltd supports products purchased in the United Kingdom, Ireland and Scandinavian countries listed here: Denmark, Finland, Iceland, Norway, Sweden. If the product is purchased in another part of the globe then Hanna Instruments Ltd may attempt to repair it although Hanna Instruments Ltd cannot guarantee the outcome.