Hanna Instruments

Scientific Equipment

Coronavirus Update

Coronavirus update, statement & FAQs

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Coronavirus statement and FAQ

Coronavirus Customer Update: 16th April 2020

 

With events relating to the Coronavirus (COVID-19) changing daily, we are continuing to monitor the global developments regarding the outbreak and taking necessary steps in line with the World Health Organisation and UK government guidance and instructions.


First and foremost is safety and welfare of our team here at Hanna.  In-line with UK government instruction, our employees are working from home wherever possible.

 

Social distancing, which exceeds the government guidelines, together with enhanced hygiene practices have been implemented at our UK distribution and service centre.  We therefore continue to provide fast accurate despatch and maintain our full service and calibration capability.

 

Hanna products are in use daily throughout industry and are relied upon to provide accurate information and maintain production of vital resources within industries as diverse as food production, water treatment, hospitals and supermarkets. We have therefore taken all practical steps to maintain normal operations and ensure our customers receive the equipment they need.

 

 

Product availability during the Covid-19 crisis


Our unique position as a 360 degree manufacturer means we are not reliant on sub-contractors in China or elsewhere.  Our Central European factory is still operating normally and has full production capacity including injection and blow moulding, glass blowing, printed circuit board manufacture, chemical production. At this time, we have sufficient raw materials to meet demand.

 

If your company relies on a Hanna product for part of its process and you use Hanna consumables such as solutions or reagents, then please talk to us about placing a call-off order which allows us to ensure scheduled deliveries to you over the future weeks and months. We are currently experiencing an increased requirement for Chemical Oxygen Demand (COD) vials, Chlorine and Ammonia reagents, and food thermometers and probes.

 

With a robust, resilient and flexible global infrastructure, our product availability remains good in both our UK and our Central European distribution centres.

 


 FAQs


Question  Answer 
Can I still get my Hanna product serviced and calibrated?           Yes, our UK service and calibration laboratory remains open and continues to deliver our fast 48hour repair and calibration service.
Are Hanna products still being shipped?                                                     Yes, whilst maintaining social distancing rules of staying at least 2m apart, our distribution team are working hard to ensure customer orders are despatched in a timely manner. We continue to work closely with our courier and delivery companies to ensure your product reaches you as soon as required.
Are you offering on-site calibration & service? UK government instruction is to minimise travel and we have therefore taken the decision to temporarily suspend our on-site calibration and service facility during the Covid-19 crisis.
Can I still ask for an application specialist to visit? As with our on-site service, we have also cancelled all visits to customer premises and instead our application specialists are working from home and able to provide support and technical advice via email, phone and video link.
What is your stock position? Both our UK and our Central European Distribution centres have good stock of the whole Hanna range.  Stock is replenished from our Central European factory which continues to operate and at this moment in time, has good reserves of raw materials to allow it to continue production normally. 
My operation relies on Hanna equipment, can I place a call-off order to ensure future supplies? If your business operation depends on a Hanna product and you wish to secure delivery of items such as probes, reagents and solutions, then please talk to us. We are here to support you and can arrange for stock to be held against a call-off order if required. Call us on 01525 850855.

 

 

 

UK Government Coronavirus (COVID-19) advice:


Stay up-to-date with the UK government advice on Covid-19, follow this link to read more and stay informed. https://www.gov.uk/coronavirus